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Shipping & Returns

Shipping Options & Charges

TEMPTU only accepts orders that are billed and shipped to locations in the United States and Canada (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses. Please see below for our detailed outline of shipping options.

U.S & U.S TERRITORIES (Includes Hawaii, Alaska, Puerto Rico, Guam & Virgin Islands) Order Amount Standard 5-7 days Priority 3-4 days Express 1-2 days
  $0.00 - $50.00 $4.95* $11.95 $24.95
  Over $50.00 FREE $15.95 $29.95
APO/FPO* Order Amount Standard 7-14 days Priority Express
  Any Amount $11.95 NA NA
CANADA** Order Amount Standard Priority 5-10 days Express
  $0.00 - $50.00 NA $18.95 NA
  Over $50.00 NA $21.95 NA

Holiday Shipping

  • Standard Service: Order by December 11 and recive by Christmas Day (within the Continental United States).
  • Priority Service: Order by December 17 and receive by Christmas Day (within the Continental United States).
  • Express Service: Order by December 18 and receive by Christmas Day (within the Continental United States).
*All orders are subject to bank authorization prior to processing. Authorized orders will be processed and shipped.

Standard Service:

  • Most orders are delivered within 5-7 business days.
  • We offer free shipping on all orders over $50.00.
  • Orders under $50.00 will be charged a flat rate of $4.95.
  • Pro members receive free shipping on all orders over $50.00 via standard service only.
  • Orders destined to Hawaii and Alaska will be delivered within 7-14 business days.

Priority Service:

  • Most orders are delivered within 3-4 business days.
  • Orders under $50.00 will be charged a flat rate of $11.95.
  • Orders over $50.00 will be charged a flat rate of $15.95.
  • Orders destined to Hawaii and Alaska will be delivered within 5-7 business days.

Express Service:

  • Most orders are delivered within 1-2 business days.
  • Orders under $50.00 will be charged a flat rate of $24.95.
  • Orders over $50.00 will be charged a flat rate of $29.95.
  • Orders destined to Hawaii and Alaska will be delivered 3-4 business days.

*Shipments to APO/FPO

  • Orders being shipped to APO/FPO addresses will be sent standard delivery via USPS.
  • Orders will be charged a flat rate of $11.95.
  • Please allow for 7-14 days for delivery.
  • We regret that we are unable to offer standard or express shipping methods to AFO/FPO addresses.

**Shipments to Canada

  • Orders being shipped to Canada will be sent via priority shipping method.
  • Please allow for 5-10 business days for delivery. 
  • Orders under $50.00 will be charged a flat rate of $18.95.
  • Orders over $50.00 will be charged a flat rate of $21.95.
  • We regret that we are unable to offer standard or express shipping methods to Canada.
  • Please note, shipments to Canada will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient. 

International Shipments

  • Unfortunately, we do not ship to international destinations except Canada. Please check here for retailers that offer TEMPTU in your area.

Hazardous Materials Regulations

  • Items considered Hazardous Materials (HAZMAT) including: Dura products above 4 oz., 70% Isopropyl alcohol above 4 oz., stencil tac, airbrush cleaning kits or a combination of products that contain alcohol are required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.  
  • We regret that we are unable to ship these items to Hawaii, Alaska, Puerto Rico, military addresses or international destinations. 
  • Please allow for 5-10 business days for delivery. 

Please Note

  • Most orders are processed within 24-48 hours. We do our best to process within this timeframe.
  • Orders placed on the weekends or holidays will be processed on the next business day.
  • Orders are shipped Monday through Friday, (except major holidays).
  • Orders to PO Boxes will be shipped via USPS Priority.
  • We regret that we are unable to ship to International addresses with the exception of Canada and apologize for any inconvenience.
  • Shipping fees are non-refundable.

Return Policy

We are committed to providing you with the highest quality products. If, for any reason, you are not happy with your purchase from temptu.com/pro, you may return unopened or unused product for a full refund, excluding shipping fees. All returns must be made within 45 days of purchase. A 15% restock fee may apply for returned equipment. All TEMPTU equipment purchases include a one-year warranty described here.

To initiate a return, please contact our customer care team to obtain a return authorization. Please contact us via email at procustomercare@temptu.com or call 1-888-983-67881-888-983-6788 . Customer care representatives are available Monday - Friday from 7:00am- 5:30pm PST.

Please include your return authorization number on the outside of your return shipment. Returns will not be accepted without a return authorization.

Return shipping is the responsibility of the customer. TEMPTU is not responsible for any lost or stolen shipments.  We recommend that you retain your tracking information.

We do not accept returns for products purchased through other retailers; please refer to that specific retailer for their return policy.

 

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