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Shipping & Returns

Shipping Options & Charges

TEMPTU only accepts orders that are billed and shipped to locations in the United States and Canada (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses. Please see below for our detailed outline of shipping options.

U.S & U.S TERRITORIES (Includes Hawaii, Alaska, Puerto Rico, Guam & Virgin Islands) Order Amount Standard 5-7 days Priority 3-4 days Express 1-2 days
  $0.00 - $50.00 $4.95 $11.95 $24.95
  Over $50.00 FREE $15.95 $29.95
APO/FPO* Order Amount Standard 7-14 days Priority Express
  Any Amount $11.95 NA NA
CANADA** Order Amount Standard 5-15 days Priority 3-10 days Express 1-5 days
  $0.00 - $50.00 $15.95 $21.95 $26.95
  Over $50.00 $18.95 $24.95 $29.95
PO BOXES*** Order Amount Standard Priority 3-4 days Express
  $0.00 - $50.00 NA $4.95 NA
  Over $50.00 NA FREE NA

Standard Service

  • Most orders are delivered within 5-7 business days.
  • We offer free shipping on all orders over $50.00.
  • Orders under $50.00 will be charged a flat rate of $4.95.
  • Orders destined to Hawaii and Alaska will be delivered within 7-14 business days.

Priority Service

  • Most orders are delivered within 3-4 business days.
  • Orders under $50.00 will be charged a flat rate of $11.95.
  • Orders over $50.00 will be charged a flat rate of $15.95.
  • Orders destined to Hawaii and Alaska will be delivered within 5-7 business days.

Express Service

  • Most orders are delivered within 1-2 business days.
  • Orders under $50.00 will be charged a flat rate of $24.95.
  • Orders over $50.00 will be charged a flat rate of $29.95.
  • Orders destined to Hawaii and Alaska will be delivered 3-4 business days.

*Shipments to APO/FPO

  • Orders being shipped to APO/FPO addresses will be sent via USPS standard delivery.
  • Orders will be charged a flat rate of $11.95.
  • Please allow 7-14 business days for delivery.
  • We regret that we are unable to offer priority or express shipping methods to AFO/FPO addresses.

**Shipments to Canada

  • Please allow for 5-15 business days for standard delivery.
  • Please allow for 3-10 business days for priority delivery.
  • Please allow for 1-5 business days for express delivery.
  • Orders under $50.00 will be charged a flat rate of $15.95 via standard shipping method.
  • Orders over $50.00 will be charged a flat rate of $18.95 via standard shipping method.
  • Orders under $50.00 will be charged a flat rate of $21.95 via priority shipping method.
  • Orders over $50.00 will be charged a flat rate of $24.95 via priority shipping method.
  • Orders under $50.00 will be charged a flat rate of $26.95 via express shipping method.
  • Orders over $50.00 will be charged a flat rate of $29.95 via express shipping method.
  • Please note, shipments to Canada will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.

***Shipments to PO Boxes

  • Orders being shipped to PO Boxes will be sent via priority shipping method.
  • We offer free shipping on all orders over $50.00.
  • Orders under $50.00 will be charged a flat rate of $4.95.
  • Orders destined to PO Boxes will be delivered within 3-4 business days.
  • We regret that we are unable to offer standard or express shipping methods.

International Shipments

  • Unfortunately, we do not ship to international destinations except Canada.

Please Note

  • Most orders are processed within 24 hours. We do our best to process within this timeframe.
  • Orders placed on the weekends or holidays will be processed on the next business day.
  • Orders are shipped Monday through Friday, (except major holidays).
  • Orders to PO Boxes will be shipped via USPS Priority.
  • Shipping fees are non-refundable.

Return Policy

We are committed to providing you with the highest quality products. If, for any reason, you wish to return your purchase, you may return all products for a full refund (excluding shipping cost). All returns must be made within 45 days of purchase. All TEMPTU equipment purchases include a one-year warranty described here.

To initiate a return, please contact our customer care team to obtain a return authorization. Please contact us via email at customercare@temptu.com or call 1-888-983-6788. Customer care representatives are available Monday - Friday from 7:00am- 5:30pm PST.

Please include your return authorization number on the outside of your return shipment. Returns will not be accepted without a return authorization.

Return shipping is the responsibility of the customer. TEMPTU is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.

We do not accept returns for products purchased through other retailers; please refer to that specific retailer for their return policy.

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