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FAQs

TEMPTU.COM - Frequently Asked Questions

GENERAL QUESTIONS

1. Q: Why TEMPTU?

A: Please visit 'Why TEMPTU' to discover the professional secret to flawless looking skin.

2. Q: Is TEMPTU makeup safe for sensitive skin?

 A: Makeup brushes and sponges can easily harbor allergens and acne-causing bacteria, TEMPTU is more hygienic to use than traditional makeup due to the application with sprayable method. All TEMPTU Airpod formulas and products are non-comedogenic, so they won’t clog your pores nor cause breakout.   

3. Q: What happens if the makeup shade I bought doesn’t match my skin tone?

A: If you feel your foundation shade isn’t a total match, don't worry! If you’re a first-time TEMPTU customer, we’ll exchange it absolutely free, plus shipping’s on us! Just email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST and we’ll be happy to work with you one-on-one to find your ideal foundation shade. Please note that we only offer shade matches to first-time TEMPTU customers.

4. Q: Can TEMPTU makeup cover body scars?

 A: Our Airpod Body Camo is ideal for covering small scars, spider veins or anybody imperfection. For best results, use the Invisible Difference Finishing Powder to set the Body Camo.

5. Q: Why does my makeup appear wet after application?

 A: If your makeup appears wet after application, it’s probably because you are spraying too close. Remember to maintain a 4 to 6 inch distance between the gun and your skin, and to keep your hands moving in small circles for a sheer, even finish.

6. Q: How do I know if my Airpod is expired? 

A: Your Airpod can last up to 2 years, but once opened, we recommend you discard it after 1 year. If the makeup separates, clogs or feels sticky even after shaking it, it may be time to toss it and buy a new one.

 

TROUBLESHOOTING

7. Q: The airbrush compressor is on but it’s not spraying?

 A: Try removing the Airpod from the gun, and check the short black rubber tube in front for damage. If that appears intact, check the hose that connects the gun to the compressor— it may be ripped, torn or punctured. Email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to learn how you can get a replacement.

8. Q: My Airpod is not dispensing makeup?

 A. If your Airpod is not working or is spraying inconsistently, there may be some built-up air pressure inside it. Gently pull the clear loop (located next to the black plug) on the pod several times to loosen it up and release the pressure. You can also check if the nozzle of the pod is clean and free of any makeup residue. Check out this Pod Love page for more information about how to take care of your Airpods.

 

PLACING ORDERS

9. Q: How do I make changes, add or remove items or cancel an order I just placed?

 A: Any changes to your order can be made within the first 24 hours of the order. Please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to do so.

10. Q: How do I make changes, update shipping and billing info or opt out of the Auto Replenishment program?

 A: You can make changes to your Auto Replenishment account by logging into My Account. To make changes to your shipping or billing addresses select Address Book. To make changes to your Credit Card information, select Saved Credit Cards. To cancel your Auto Replenishment shipment, select Auto Replenishment then Cancel. If you would like to change the frequency of your shipment, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST.

11. Q: Why isn’t my promotional code being accepted?

A: You may have entered the wrong promotional code or it may be expired. Please check the expiration date, re-type it in the box labeled “Promo Codes” on your Shopping Cart page, and click apply. Remember, TEMPTU.com and TEMPTU.com/PRO are separate websites with their own set of promotional codes.

 

SHIPPING AND TRACKING

12. Q: How do I track my package?

A: Once your order has shipped, you will receive an email with your shipment tracking number. You can check the status of your shipment by clicking on the tracking number within that email or by logging into My Account. If you do not receive an email within 24-72 hours, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST.

13. Q: What if my package arrived damaged, how do I get a replacement?

A: If your package arrived damaged, your order is incorrect or missing some items, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST and we’ll be happy to assist you with your replacement.

14. Q: Do you also offer free standard shipping for orders over $50 to Canada?

 A: Free shipping is only available for US orders. For more information about shipping options and charges to Canada, please visit our Shipping and Returns page. 

15. Q: Do you ship outside the U.S.?

A: We only ship products within the U.S., U.S. territories and Canada at this time. For more information about shipping options and charges, please visit our Shipping and Returns page.

 

RETURNS AND REPLACEMENTS

16. Q: Can I return my products even if they’re used? 

A: If for any reason you’re not 100% satisfied, simply return the product within 45 days from its order date. To return product, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to obtain a return authorization number. This should be written outside the package you intend to return. Please note that returns will not be accepted without a return authorization.

17. Q: What is TEMPTU’s Warranty?

A: TEMPTU equipment includes a one-year warranty. Please refer to our Warranty page for further information.

18. Q: What is TEMPTU’s Guarantee?

A: If for any reason you're not 100% satisfied with any of our products, simply return them within 45 days from ship date. Even if they're empty, we will be happy to provide a full refund of your purchase (less S&H). Please refer to our Promise page for more information. 

19. Q: What is TEMPTU’s Shade Match Guarantee?

A: We are committed to making sure you have the perfect shade of foundation. If your current shade isn't total perfection, just email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST. We'll work with you one-on-one to find your ideal foundation-concealer-powder combination. If you feel your shade isn’t total perfection, we’ll exchange it absolutely free. The shipping’s on us! Please refer to our Shade Match Promise page for more information.

 

ACCOUNT ACCESS

20. Q: Why can’t I access My Account on the TEMPTU website?

A: TEMPTU.com and TEMPTU.com/PRO are two separate websites. You will need to create 2 different accounts to have access to orders made on each website.

21. Q: I can’t remember my password. How can I retrieve or reset it?

 A: If you’re having problems signing in, simply click “Forgot Password” and a temporary password will be sent to the email address registered under your account. If you are still experiencing issues, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST for further assistance.

 

TEMPTU’s AUTO REPLENISHMENT PROGRAM

22. Q: What is TEMPTU’s Auto Replenishment Service?

A: Auto Replenishment is the most convenient way to receive your Airpod Foundation and never run out. We automatically send your Airpod Foundation based upon your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you need. Plus, with every order, you save 10% and enjoy free shipping*.

You always have complete control over your Auto Replenishment orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity by visiting 'My Auto Replenishment' located within the My Account section. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.

23. Q: How do I sign up for TEMPTU’s Auto Replenishment?

A: Creating a subscription is easy; it can be done from the Airpod Foundation page, any Airbrush Makeup Kit page or while reviewing the items in the shopping cart. To subscribe, simply select the Auto Replenishment option, select your preferred delivery frequency, and then check out as normal.

24. Q: How do I cancel or change the frequency or quantity of my auto replenishment order?

A: Once you've subscribed, Auto Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Auto Replenishment' located in the 'My Account' section. Please allow for up to 24 hours for modifications or cancellations to be processed.

 

Change order date:

To change your order date, please visit the 'My Next order' tab under 'My Auto Replenishment' and click the 'Edit Date' link then select a new date for your order. This will change the order date for the entire order.

If the Auto Replenishment order contains multiple items, and you would only like to change the order date of a single item, please visit the 'My Auto Replenishment Items' tab and identify the individual item you would like to modify. Please click the 'Edit' link next to the frequency dropdown and select your desired next order date.

Skip a delivery:

To skip an Auto Replenishment order, please visit the ‘My Next Order’ tab, and click the ‘Skip Delivery’ button to skip the entire order.

Change shipment frequency:

To modify the delivery frequency for an Auto Replenishment item, please visit the ‘My Auto Replenishment Items’ tab. On this tab, the current delivery frequency is displayed next to each Auto Replenishment item in a drop down menu next to ‘Every’. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Auto Replenishment item you would like to modify and select your next desired frequency from the drop down menu.

Cancel Subscription:

To cancel an Auto Replenishment item, please visit the ‘My Auto Replenishment Items’ tab and simply click the ‘Edit’ and then the ‘cancel’ link for the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve chosen ‘Cancel Now,’ your subscription will be canceled and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 24 hours for any modifications or cancellations to be processed.

25. Q: Who should I call if I experience a problem?

A: Please call our Customer Care Team at 1-888-983-6788 Monday – Friday 9:00am to 5:30pm PT and we will gladly assist you. You can also email our Customer Care Team at customercare@temptu.com.

 

MY TEMPTU

26. Q: How do I purchase a TEMPTU E-Gift Card?

A: To purchase an eGift Card, fill out this form online and your recipient will receive a personalized TEMPTU email with a gift card code to be used upon checkout. Please be sure to follow up with the recipient to confirm they received their email and it didn’t go to a junk or spam folder. 

27. Q: How does the Bill Me Later Service work?

A: This is a service of PayPal where you can buy your purchase now but pay later. It’s secure, instant and a reusable credit line that is a payment option at thousands of online stores. When you checkout, you can choose the PayPal option and apply for a Bill Me Later account. Please visit Bill Me Later for any additional information.

28. Q: How does the Refer-a-Friend program work?

A: Tell your friends about TEMPTU and receive a $25 e-gift card! If you share TEMPTU by clicking on our, “Invite Friends” banner at the top of our site and your friend(s) purchases any TEMPTU Airbrush Makeup Kit through the individualized link sent to them, you will receive a $25 e-gift card to TEMPTU.com.

 

*Please note that the free shipping discount only applies to orders shipping within the contiguous United States. Orders shipped to Hawaii, Alaska, Puerto Rico, Canada, Guam & the Virgin Islands are subject to additional shipping charges as outlined on our Shipping and Returns page.

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