TEMPTU.COM - Frequently Asked Questions
1. Q: Why TEMPTU?
A: Please visit 'Why TEMPTU' to discover the professional secret to flawless looking skin.
2. Q: Is TEMPTU makeup safe for sensitive skin?
A: Makeup brushes and sponges can easily harbor allergens and acne-causing bacteria, TEMPTU is more hygienic to use than traditional makeup due to the application with sprayable method. All TEMPTU Airpod formulas and products are non-comedogenic, so they won’t clog your pores nor cause breakout.
3. Q: What happens if the makeup shade I bought doesn’t match my skin tone?
A: If you feel your foundation shade isn’t a total match, don't worry! If you’re a first-time TEMPTU customer, we’ll exchange it absolutely free, plus shipping’s on us! Just email our Customer Care Team at firstname.lastname@example.org or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST and we’ll be happy to work with you one-on-one to find your ideal foundation shade. Please note that we only offer shade matches to first-time TEMPTU customers.
4. Q: Can TEMPTU makeup cover body scars?
5. Q: Why does my makeup appear wet after application?
A: If your makeup appears wet after application, it’s probably because you are spraying too close. Remember to maintain a 4 to 6 inch distance between the gun and your skin, and to keep your hands moving in small circles for a sheer, even finish.
6. Q: How do I know if my Airpod is expired?
A: Your Airpod can last up to 2 years, but once opened, we recommend you discard it after 1 year. If the makeup separates, clogs or feels sticky even after shaking it, it may be time to toss it and buy a new one.
1. Q: Why should I use TEMPTU Air and Airpod Makeup instead of regular foundation or makeup?
A: TEMPTU Air and Airpod makeup delivers instant, effortless skin perfection that lasts. It is the reason that over 50,000 Pros have turned to TEMPTU for over thirty years. Our Atomized AirFlow™ Technology transforms our professional makeup into a micro-fine mist for the most thorough, even and flawless finish. It also eliminates the need for traditional brushes and sponges. Nothing touches your skin but air and makeup.
2. Q: What type of coverage does the Airpod Foundation provide?
A: TEMPTU Air and Airpod Makeup let you customize the coverage for your needs. Three-speed air flow and SoftTouch Control let you adjust the amount of makeup: sheer, medium and full coverage, spot conceal, highlight and contour. Always stop and look in between passes until reaching the desired level of coverage. You want to see perfected skin, not the makeup.
As a guideline:
- 1-2 passes for sheer coverage
- 3-4 passes for medium coverage
- 4-5 passes for full coverage
3. Q: Can I use it to cover blemishes, dark spots and discolorations?
A: Yes, spot treat any blemishes, dark spots or areas that need additional coverage before applying TEMPTU Air as foundation. Set the Air on Speed 1 and hold TEMPTU Air 1-2 inches away. Press lightly on the SoftTouch Control and apply until the imperfection disappears.
4. Q: Can I use TEMPTU Air as my under eye concealer?
A: You can apply concealer before or after using the Airpod Foundation, however, for best results, we recommend applying it first.
5. Q: Will Airpod Makeup settle in fine lines and wrinkles?
A: TEMPTU’s Airpod Makeup contains our SilkSphereTM Technology, an advanced smoothing complex that actually helps minimize the appearance of imperfections, pores, fine lines and wrinkles. This creates a youthful, radiant look, and leaves skin feeling smooth, healthy and hydrated.
6. Q: Can I use this makeup every day?
A: Yes, with TEMPTU Air and Airpod Makeup, less is actually more. It deposits weightless layers of makeup onto the skin for a more perfected result.
7. Q: How do I remove TEMPTU Airpod Makeup?
A: TEMPTU Airpod Makeup washes off easily with any cleanser or makeup remover.
8. Q: I have very sensitive skin. Is this makeup non-irritating? How can I be sure it won’t cause my skin to break out?
A: TEMPTU Airpod Makeup is Dermatologist Tested, Non-Comedogenic, Paraben, Phthalate and Gluten Free. It is suitable for all skin types.
9. Q: I’m concerned with aging – too much foundation makes me look older.
A: TEMPTU Airpod formulas are engineered to mimic flawless skin. With SilkSphere™ Technology to instantly smooth lines and soften imperfections, along with lightweight, long-lasting, buildable coverage, skin takes on a soft focus effect—natural, youthful, beaming. With TEMPTU, less is always more; you want to see perfected skin, not makeup.
10. Q: My skin has a lot of redness/rosacea. Can I use the Airpod Foundation?
A: Airpod Foundation contains advanced color correcting pigments that instantly cancel out any redness or discoloration. It is extremely hygienic given nothing touches the skin – no fingers, brushes or sponges.
11. Q: Do I need to use sponges or brushes with the Airpod Makeup?
A: TEMPTU Air and Airpod Makeup simplifies your beauty routine. The all-in-one tool addresses multiple beauty needs, replacing brushes, sponges and countless products. The Airpod Makeup blends instantly – nothing touches your skin but air and makeup.
12. Q: My Airpod is not spraying. What should I do?
A: Make sure the tamper seal has been removed from the front of the Airpod. Try disconnecting the Airpod from the Air and checking that the black plug on the back of the Airpod is open. Also firmly pull back on the Clear Loop. For Airpods to work most effectively, occasionally “refresh” your pod (refer to the “Getting Started” video for details on prepping your Airpod). For extra support, call TEMPTU customer care 1-888-983-6788.
13. Q: How do you control the amount of makeup spraying from the Airpod?
A: The SoftTouch control regulates the amount of makeup that is released from the Airpod. With TEMPTU, less is always more. When applying to the face, press lightly on the SoftTouch Control for best results. If you press harder, more makeup will be released. This is only recommended for use on large areas of the body.
14. Q: My makeup appears wet and isn’t drying quickly. My makeup appears blotchy or heavier in some spots. Is there something wrong with the Air or the Airpod Makeup?
A: You may be over-applying the makeup by coming in too close or moving in a back and forth motion. The key to airbrushing is:
- Remain about 4 fingers length distance from the face
- Keep the Airbrush moving in small, circular motions for a seamlessly blended application
- For the face, press the SoftTouch Control lightly, only press down harder for large areas or application to the body
15. Q: Will this product get on my clothes or in my eyes?
A: This is not an aerosol spray. No propellants are used with TEMPTU Air so it will not spray in a large cloud. Instead, our Atomized AirFlow™ Technology delivers pinpoint accuracy when closer to the eye area. If you wear contact lenses, gently close eyes and feel the airflow, use it as your guide for where the makeup is being applied.
16. Q: How long does the TEMPTU Air battery last? How often does it need to be charged?
A: The TEMPTU Air has a rechargeable long-life battery. It does not need to be charged daily, but can be with the included USB cord.
17. Q: Can I use the TEMPTU Air while it is charging?
A: Yes, you can use the TEMPTU Air while it is charging.
18. Q: How long does an Airpod last?
A: It depends on frequency and amount of usage, but your Airpod Foundation will on average give you three months of daily use while Airpod Blush and Highlighter typically last longer. We recommend using within 18 months of opening. You may need to re-activate it if you do not use it for several weeks.
19. Q: How do I clean the TEMPTU Air?
A: Do not apply water or submerge in water. Use a damp cloth to wipe the unit.
20.Q: What is the warranty on the TEMPTU Air?
A: It has a two-year warranty, more details are provided online and in the user guide.
21. Q: Can the TEMPTU Air be taken on an airplane in carry-on luggage?
A: Yes, as long as you follow the proper guidelines for transporting liquids when carrying the Airpod Makeup.
22. Q: How is the TEMPTU Air different from the previous TEMPTU Airbrush Makeup System?
A: The TEMPTU Air is a truly portable airbrush makeup device, designed to make the application of airbrush makeup faster and easier than ever before. The TEMPTU Air has been redesigned to eliminate cords and hoses, be powered by a rechargeable battery and a smaller motor and air compressor that fit inside a hand-held device. Also, with the re-design of the SoftTouch Control and a simplified three-speed airflow – the user has control over different makeup applications at their fingertips.
23. Q: Can I use the TEMPTU Air overseas when I am travelling?
A: Yes, you can use the TEMPTU Air when travelling. To plug it in and recharge the unit overseas, you can insert the USB cord into a locally compliant plug or bring the TEMPTU Air cord and plug but use a plug adaptor to make it compliant in the area where you travel.
24. Q: Does the TEMPTU Air use the same PSI as other TEMPTU Airbrush Makeup Systems?
A: Our new innovation is specially engineered to deliver a smoother, more efficient airflow than traditional airbrush compressors, creating more skin perfecting results using less PSI.
25. Q: Does the TEMPTU Air come in different colors?
A: Not yet, it is currently only available in black.
26. Q: Can you use the TEMPTU Air for body art?
A: The TEMPTU Air is designed with three different speeds of airflow, with level three being the most suitable for body application.
27. Q: Is the TEMPTU Air available to purchase outside the U.S.?
A: At this time, distribution of the TEMPTU Air is primarily through U.S. based retail partners, however, Net-a-Porter.com is carrying the TEMPTU Air and will ship internationally. We are continuing to look at opportunities to expand distribution of the TEMPTU Air internationally.
7. Q: The airbrush compressor is on but it’s not spraying?
A: Try removing the Airpod from the gun, and check the short black rubber tube in front for damage. If that appears intact, check the hose that connects the gun to the compressor— it may be ripped, torn or punctured. Email our Customer Care Team at email@example.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to learn how you can get a replacement.
8. Q: My Airpod is not dispensing makeup?
A. If your Airpod is not working or is spraying inconsistently, there may be some built-up air pressure inside it. Gently pull the clear loop (located next to the black plug) on the pod several times to loosen it up and release the pressure. You can also check if the nozzle of the pod is clean and free of any makeup residue. Check out this Pod Love page for more information about how to take care of your Airpods.
9. Q: How do I make changes, add or remove items or cancel an order I just placed?
A: Any changes to your order can be made within the first 24 hours of the order. Please email our Customer Care Team at firstname.lastname@example.org or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to do so.
10. Q: How do I make changes, update shipping and billing info or opt out of the Auto Replenishment program?
A: You can make changes to your Auto Replenishment account by logging into My Account. To make changes to your shipping or billing addresses select Address Book. To make changes to your Credit Card information, select Saved Credit Cards. To cancel your Auto Replenishment shipment, select Auto Replenishment then Cancel. If you would like to change the frequency of your shipment, please email our Customer Care Team at email@example.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST.
11. Q: Why isn’t my promotional code being accepted?
A: You may have entered the wrong promotional code or it may be expired. Please check the expiration date, re-type it in the box labeled “Promo Codes” on your Shopping Cart page, and click apply. Remember, TEMPTU.com and TEMPTU.com/PRO are separate websites with their own set of promotional codes.
SHIPPING AND TRACKING
12. Q: How do I track my package?
A: Once your order has shipped, you will receive an email with your shipment tracking number. You can check the status of your shipment by clicking on the tracking number within that email or by logging into My Account. If you do not receive an email within 24-72 hours, please email our Customer Care Team at firstname.lastname@example.org or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST.
13. Q: What if my package arrived damaged, how do I get a replacement?
A: If your package arrived damaged, your order is incorrect or missing some items, please email our Customer Care Team at email@example.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST and we’ll be happy to assist you with your replacement.
14. Q: Do you also offer free standard shipping for orders over $50 to Canada?
A: Free shipping is only available for US orders. For more information about shipping options and charges to Canada, please visit our Shipping and Returns page.
15. Q: Do you ship outside the U.S.?
A: We only ship products within the U.S., U.S. territories and Canada at this time. For more information about shipping options and charges, please visit our Shipping and Returns page.
RETURNS AND REPLACEMENTS
16. Q: Can I return my products even if they’re used?
A: If for any reason you’re not 100% satisfied, simply return the product within 45 days from its order date. To return product, please email our Customer Care Team at firstname.lastname@example.org or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST to obtain a return authorization number. This should be written outside the package you intend to return. Please note that returns will not be accepted without a return authorization.
17. Q: What is TEMPTU’s Warranty?
A: TEMPTU equipment includes a one-year warranty. Please refer to our Warranty page for further information.
18. Q: What is TEMPTU’s Guarantee?
A: If for any reason you're not 100% satisfied with any of our products, simply return them within 45 days from ship date. Even if they're empty, we will be happy to provide a full refund of your purchase (less S&H). Please refer to our Promise page for more information.
19. Q: What is TEMPTU’s Shade Match Guarantee?
A: We are committed to making sure you have the perfect shade of foundation. If your current shade isn't total perfection, just email our Customer Care Team at email@example.com or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST. We'll work with you one-on-one to find your ideal foundation-concealer-powder combination. If you feel your shade isn’t total perfection, we’ll exchange it absolutely free. The shipping’s on us! Please refer to our Shade Match Promise page for more information.
20. Q: Why can’t I access My Account on the TEMPTU website?
21. Q: I can’t remember my password. How can I retrieve or reset it?
A: If you’re having problems signing in, simply click “Forgot Password” and a temporary password will be sent to the email address registered under your account. If you are still experiencing issues, please email our Customer Care Team at firstname.lastname@example.org or give us a call at 1-888-983-6788 Monday - Friday 7:00am - 5:30pm PST for further assistance.
TEMPTU’s AUTO REPLENISHMENT PROGRAM
22. Q: What is TEMPTU’s Auto Replenishment Service?
A: Auto Replenishment is the most convenient way to receive your Airpod Foundation and never run out. We automatically send your Airpod Foundation based upon your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you need. Plus, with every order, you save 10% and enjoy free shipping*.
You always have complete control over your Auto Replenishment orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity by visiting 'My Auto Replenishment' located within the My Account section. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.
23. Q: How do I sign up for TEMPTU’s Auto Replenishment?
A: Creating a subscription is easy; it can be done from the Airpod Foundation page, any Airbrush Makeup Kit page or while reviewing the items in the shopping cart. To subscribe, simply select the Auto Replenishment option, select your preferred delivery frequency, and then check out as normal.
24. Q: How do I cancel or change the frequency or quantity of my auto replenishment order?
A: Once you've subscribed, Auto Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Auto Replenishment' located in the 'My Account' section. Please allow for up to 24 hours for modifications or cancellations to be processed.
Change order date:
To change your order date, please visit the 'My Next order' tab under 'My Auto Replenishment' and click the 'Edit Date' link then select a new date for your order. This will change the order date for the entire order.
If the Auto Replenishment order contains multiple items, and you would only like to change the order date of a single item, please visit the 'My Auto Replenishment Items' tab and identify the individual item you would like to modify. Please click the 'Edit' link next to the frequency dropdown and select your desired next order date.
Skip a delivery:
To skip an Auto Replenishment order, please visit the ‘My Next Order’ tab, and click the ‘Skip Delivery’ button to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for an Auto Replenishment item, please visit the ‘My Auto Replenishment Items’ tab. On this tab, the current delivery frequency is displayed next to each Auto Replenishment item in a drop down menu next to ‘Every’. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Auto Replenishment item you would like to modify and select your next desired frequency from the drop down menu.
To cancel an Auto Replenishment item, please visit the ‘My Auto Replenishment Items’ tab and simply click the ‘Edit’ and then the ‘Cancel’ link for the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve chosen ‘Cancel Now,’ your subscription will be canceled and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 24 hours for any modifications or cancellations to be processed.
25. Q: Who should I call if I experience a problem?
A: Please call our Customer Care Team at 1-888-983-6788 Monday – Friday 9:00am to 5:30pm PT and we will gladly assist you. You can also email our Customer Care Team at email@example.com.
26. Q: How do I purchase a TEMPTU E-Gift Card?
A: To purchase an eGift Card, fill out this form online and your recipient will receive a personalized TEMPTU email with a gift card code to be used upon checkout. Please be sure to follow up with the recipient to confirm they received their email and it didn’t go to a junk or spam folder.
27. Q: How does the Bill Me Later Service work?
A: This is a service of PayPal where you can buy your purchase now but pay later. It’s secure, instant and a reusable credit line that is a payment option at thousands of online stores. When you checkout, you can choose the PayPal option and apply for a Bill Me Later account. Please visit Bill Me Later for any additional information.
28. Q: How does the Refer-a-Friend program work?
A: Tell your friends about TEMPTU and receive a $25 e-gift card! If you share TEMPTU by clicking on our, “Invite Friends” banner at the top of our site and your friend(s) purchases any TEMPTU Airbrush Makeup Kit through the individualized link sent to them, you will receive a $25 e-gift card to TEMPTU.com.
*Please note that the free shipping discount only applies to orders shipping within the contiguous United States. Orders shipped to Hawaii, Alaska, Puerto Rico, Canada, Guam & the Virgin Islands are subject to additional shipping charges as outlined on our Shipping and Returns page.