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Frequently Asked Questions

TEMPTU.COM/PRO - Frequently Asked Questions

GENERAL QUESTIONS

1. Q: Why TEMPTU?

 A: Please visit 'WHY TEMPTU'? to discover the professional secret to flawless looking skin.

2. Q: Is TEMPTU makeup safe for sensitive skin?

A: Makeup brushes and sponges can easily harbor allergens and acne-causing bacteria, TEMPTU is more hygienic to use than traditional makeup due to the application with sprayable method.  All TEMPTU Airpod formulas and products are non-comedogenic, so they won’t clog your pores nor cause breakout.   

3. Q: What happens if the makeup shade I bought doesn’t match my skin tone?

A: If you feel your foundation shade isn’t a total match, not to worry. If you’re a first-time TEMPTU customer, we’ll exchange it absolutely free, plus shipping’s on us! Just email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 and we’ll be happy to work with you one-on-one to find your ideal foundation shade. Please note that we only offer shade matches to first-time TEMPTU customers.

4. Q: Can TEMPTU makeup cover body scars?

 A: Our Body Camo Airpod is ideal for covering small scars, spider veins or anybody imperfection.  For best results, use the Invisible Difference Powder to set the Body Camo.

5. Q: Why does my makeup appear wet after application?

A: If your makeup appears wet after application, it’s probably because you are spraying too close. Remember to maintain a 4 to 6 inch distance between the gun and your skin, and to keep your hands moving in small circles for a sheer, even finish.

6. Q: How do I know if my Airpod is expired? 

A: Your Airpod can last up to 2 years, but once opened, we recommend you discard it after 1 year. If the makeup separates, clogs or feels sticky even after shaking it, it may be time to toss it and buy a new one.

 

TROUBLESHOOTING

7. Q: What happens if the airbrush won’t spray?

 A: If your airbrush isn’t spraying evenly or at all, it may because the needle or nozzle (or both) is damaged. Remove the needle from the airbrush gun and run the tip across a piece of tissue.  If it snags on the tissue that means your needle is damaged and must be replaced. To check the nozzle, take off the needle cap and nozzle cap from the front of your airbrush gun. If the nozzle does not feel smooth when you touch it, it might be damaged and would need to be replaced as well.

It’s also possible that the airbrush is dirty. Any makeup buildup would cause the gun to clog and spray unevenly.  To clean your airbrush, remove the nozzle with the wrench tool provided with your airbrush gun. Then, using the smallest brush in the airbrush cleaning kit, scrub the passageway that leads to the cup. 

If you need further assistance, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788.

8. Q: Why is the TEMPTU air™ battery not charging?  

A: The battery won’t charge when it is connected to the compressor. To charge the battery, disconnect the battery from the compressor and plug it directly into an outlet using the A/C adapter. If that doesn’t work, email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 and we can have you send in your battery for testing. You can disconnect the battery once the light turns green.

9. Q: How do I fix the air pressure of my compressor?

A: See if your hose is damaged or clogged. Detach your airbrush gun and hose from the compressor.  Put your hand to the air spout and check the air pressure.  If it feels normal, then there is either a hole in your hose or it may be clogged.  If the air pressure still seems unusually low even when the dial is turned all the way up, then you may have to send your compressor in for repair. 

If your compressor is still under warranty (was purchased less than 1 year ago), we will cover the cost for repair or replacement. We will provide you with a prepaid return shipping label for the repair. If it’s no longer under warranty, there will be a $25 repair fee plus the cost of any replacement parts.  Customer is responsible for shipping costs. 

To process a repair request please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788.

10. Q: Does TEMPTU repair or replace equipment?

A: Yes. If your compressor (any model) is still under warranty (was purchased less than 1 year ago), we will cover the cost for repair or replacement. We will provide you with a prepaid return shipping label for the repair.

If your S-One compressor is no longer under warranty, there will be a $25 repair fee plus the cost of any replacement parts. Any other compressor that is no longer under warranty will have to be replaced at the customer’s cost. Refurbished compressors are available for purchase at a discounted rate upon request. Customer is responsible for shipping costs. 

 To process a repair request please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788.

 

PLACING ORDERS

11. Q: How do I make changes, add or remove items or cancel an order I just placed?

A: Any changes to your order can be made within the first 24 hours of the order. Please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 to do so.

12. Q: Why isn’t my promotional code being accepted?

A: You may have entered the wrong promotional code or it may be expired. Please check the expiration date, re-type it in the box labeled “Promo Codes” on your Shopping Cart page, and click apply. Remember, TEMPTU.com and TEMPTU.com/PRO are separate websites with their own set of promotional codes.

 

SHIPPING AND TRACKING

13. Q: How do I track my package?

A: Once your order has shipped, you will receive an email with your shipment tracking number. You can check the status of your shipment by clicking on the tracking number within that email or by logging into My Account.  If you do not receive an email within 24-72 hours, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788.

14. Q: Do you also offer free standard shipping for orders over $50 to Canada?

 A: Free shipping is only available for US orders. For more information about shipping options and charges to Canada, please visit our Shipping & Returns page. 

15. Q: Do you ship outside the U.S.?

A: We only ship products within the U.S. and Canada at this time. For more information about shipping options and charges, please visit our Shipping & Returns page.

 

RETURNS AND REPLACEMENTS

16. Q: Can I return my products even if they’re used? 

A: If, for any reason, you are not happy with your purchase from temptu.com/pro, you may return unopened or unused product for a full refund, excluding shipping fees. All returns must be made within 45 days of purchase. A 15% restock fee may apply for returned equipment (which includes compressors, airbrushes, airbrush parts and hoses). All TEMPTU equipment purchases include a one-year warranty. Please include your return authorization number on the outside of your return shipment. Returns will not be accepted without a return authorization.  

17. Q: Who covers the cost for the shipping of returned items?

 A: The customer is responsible for shipping costs, unless the item is damaged or incorrect. 

18. Q: How do I get a replacement if my package arrived damaged?

 A: If your package arrived damaged, your order is incorrect or missing some items, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 and we’ll be happy to assist you with your replacement.

19. Q: What is TEMPTU’s Warranty?

A:  TEMPTU equipment includes a one-year warranty. Please refer to our Warranty page for further information.  

 

ACCOUNT ACCESS

20. Q: Why can’t I access My Account on the TEMPTU website?

A: TEMPTU.com and TEMPTU.com/PRO are two separate websites. You will need to create 2 different accounts to have access to orders made on each website.

21. Q: I can’t remember my password. How can I retrieve or reset it?

 A: If you’re having problems signing in, simply click “Forgot Password” and a temporary password will be sent to the email address registered under your account. If you are still experiencing issues, please email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 for further assistance.

 

TEMPTU PRO ARTISAN PROGRAM

22. Q: What is the Pro Membership program and why should I join?

A: The TEMPTU PRO Artisan Program is a paid-for membership program open to working makeup professionals. Members enjoy exclusive promotions, special discounts and insider access to the TEMPTU PRO artistry community. Among the special discounts enjoyed by members are 30% off on all TEMPTU items. For more information about this program and how to apply, click here. 

23. Q: What do I need to submit to apply for Pro membership?

A: To join this exclusive program, simply provide us with any 2 of the following:

  • Tear sheet with name credit
  • Valid Union Card
  • Agency Comp Card
  • Crew/Call Sheet with name credit
  • Letter of Employment
  • Valid Cosmetology or Aesthetician license

Submit these along with your application form here. Pro Membership applications take approximately 30 days to process.

24. Q: Why is my Pro Membership discount not working?

A: Please make sure your membership is still active. You may email our Customer Care Team at customercare@temptu.com or give us a call at 1-888-983-6788 for further assistance. 

25. Q: Why isn’t my promotional code being accepted?

A: You may have entered the wrong promotional code or it may be expired. Please check the expiration date, re-type it in the box labeled “Promo Codes” on your Shopping Cart page, and click apply. Remember, TEMPTU.com and TEMPTU.com/PRO are separate websites with their own set of promotional codes.

 

MY TEMPTU

26. Q. How do I purchase a TEMPTU E-Gift Card?

A: To purchase an EGIFT CARD, fill out this FORM online and your recipient will receive a personalized TEMPTU email with a gift card code to be used upon checkout. Please be sure to follow up with the recipient to confirm they received their email and it didn’t go to a junk or spam folder.  

27. Q: How does the Bill Me Later Service work?

A: This is a service of PayPal where you can buy your purchase but pay later. It’s secure, instant and a reusable credit line that is a payment option at thousands of online stores. When you checkout, you can choose the PayPal option and apply for a Bill Me Later account. Please visit Bill Me Later for any additional information.

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