Shipping Options & Charges

You will receive an email confirmation once your order has been successfully placed that will include your order number. Orders can take up to 3 business days to be processed and shipped at this time. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Our team is doing everything we can to fulfill your orders and process returns as quickly as possible. That said, due to the impact of COVID-19 on our warehouse —and on shipping carriers nationwide—both order and return processing may take longer than usual. We greatly appreciate your patience during this time.

TEMPTU only accepts orders that are billed and shipped to locations in the United States and Canada (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses. Please see below for our detailed outline of shipping options.

U.S & U.S TERRITORIES (Includes Hawaii, Alaska, Puerto Rico, Guam & Virgin Islands)	Order Amount	Standard 5-7 days	Priority 3-4 days	Express 1-2 days
	$0.00 - $50.00	$7.95*	$11.95	$24.95
	Over $50.00	FREE	$15.95	$29.95
APO/FPO*	Order Amount	Standard 7-14 days	Priority	Express
	Any Amount	$11.95	NA	NA
CANADA**	Order Amount	Standard 5-15 days	Priority 3-10 days	Express 1-5 days
Please note that due to COVID-19, shipments to Canada are experiencing longer than usual delays as all packages are currently being held at customs.  Unfortunately we have no further information as to when your order may arrive. Updates will be provided as they are received. Sorry for any inconvenience and please check back again soon.	$0.00 - $50.00	$15.95	$21.95	$26.95
	Over $50.00	$18.95	$24.95	$29.95
AUSTRALIA***	Order Amount	Standard 2-5 days
	$0.00 - $50.00	$26.95
	Over $50.00	$39.95

Standard Service:

• Most orders are delivered within 5-7 business days.
• We offer free shipping on all orders over $50.00.
• Orders under $50.00 will be charged a flat rate of $7.95.
• Pro members receive free shipping on all orders over $50.00 via standard service only.
• Orders destined to Hawaii and Alaska will be delivered within 7-14 business days.

Priority Service:

• Most orders are delivered within 3-4 business days.
• Orders under $50.00 will be charged a flat rate of $11.95.
• Orders over $50.00 will be charged a flat rate of $15.95.
• Orders destined to Hawaii and Alaska will be delivered within 5-7 business days.

Express Service:

• Most orders are delivered within 1-2 business days.
• Orders under $50.00 will be charged a flat rate of $24.95.
• Orders over $50.00 will be charged a flat rate of $29.95.
• Orders destined to Hawaii and Alaska will be delivered 3-4 business days.

*Shipments to APO/FPO

• Orders being shipped to APO/FPO addresses will be sent standard delivery via USPS.
• Orders will be charged a flat rate of $11.95.
• Please allow for 7-14 days for delivery.
• We regret that we are unable to offer standard or express shipping methods to AFO/FPO addresses.

**Shipments to Canada

• Please allow for 5-15 business days for standard delivery.
• Please allow for 3-10 business days for priority delivery.
• Please allow for 1-5 business days for express delivery.
• Orders under $50.00 will be charged a flat rate of $15.95 via standard shipping method.
• Orders over $50.00 will be charged a flat rate of $18.95 via standard shipping method.
• Orders under $50.00 will be charged a flat rate of $21.95 via priority shipping method.
• Orders over $50.00 will be charged a flat rate of $24.95 via priority shipping method.
• Orders under $50.00 will be charged a flat rate of $26.95 via express shipping method.
• Orders over $50.00 will be charged a flat rate of $29.95 via express shipping method.
• Please note, shipments to Canada will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.
• All Canadian orders are processed in USD and at the current exchange rate.

***SHIPMENTS TO AUSTRALIA

• Please allow for 2-5 business days for standard delivery.
• Orders under $50.00 will be charged a flat rate of $26.95 via standard shipping method.
• Orders over $50.00 will be charged a flat rate of $39.95 via standard shipping method.
• Please note, shipments to Australia will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.
• All Australian orders are processed in USD and at the current exchange rate.
• Due to COVID-19, shipments to Australia may experience longer than usual delays as packages may be held at customs. We apologize for any inconvenience.

Hazardous Materials Regulations

• Items considered Hazardous Materials (HAZMAT) including: Dura products above 1 oz., 70% Isopropyl alcohol above 4 oz., airbrush cleaning kits or a combination of products that contain alcohol are required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.  
• We regret that we are unable to ship these items to Hawaii, Alaska, Puerto Rico, military addresses or international destinations. 
• Please allow for 5-10 business days for delivery. 

Please Note

• Most orders are processed within 24-48 hours. We do our best to process within this time frame.
• Orders placed on the weekends or holidays will be processed on the next business day.
• Orders are shipped Monday through Friday, (except major holidays).
• Orders to PO Boxes will be shipped via USPS Priority.
• We regret that we are unable to ship to International addresses with the exception of Canada and apologize for any inconvenience.
• Shipping fees are non-refundable.
• TEMPTU is not responsible for delivery delays due to unforeseen circumstances outside our responsible control such as severe weather, natural disasters, strikes, etc.

Return Policy

We are committed to providing you with the highest quality products. If, for any reason, you are not happy with your purchase from temptu.com/pro, you may return unopened or unused product for a full refund, excluding shipping fees. All returns must be made within 45 days of purchase. A 15% restock fee may apply for returned equipment. All TEMPTU equipment purchases include a one-year warranty described here.

To initiate a return, please contact our customer care team to obtain a return authorization. Please contact us via email at procustomercare@temptu.com or call 1-888-983-6788. Customer Care representatives are available Monday - Friday 9:30am - 6:00pm EST.

Please include your return authorization number on the outside of your return shipment. Returns will not be accepted without a return authorization.

Return shipping is the responsibility of the customer. TEMPTU is not responsible for any lost or stolen shipments.  We recommend that you retain your tracking information.

We do not accept returns for products purchased through other retailers; please refer to that specific retailer for their return policy.